Products
Is cheap not just worse?
No. Same certified factories as the big brands, full doses. You just do not pay for ads and expensive packaging.
FAQ.
For the doubters, checkers and basket-thinkers.
Ordering
How does the stack discount work?
From 3 products you automatically get a discount on your whole stack: 20% at 3, up to 40% at 10 or more. Also works with your subscription.
Delivery
How fast is my order on its way?
Your order goes out the same or the next day, weekends included. As soon as your package is on its way, you get an email.
Service
Something is wrong with my order. Now what?
Email hallo@happydepeppy.nl and we fix it.
Email hallo@happydepeppy.nl and we fix it.
Knowledge
Why are you this cheap?
No marketing budget, no middlemen, standard packaging and small margins. The whole story is on the about page.
Products
How do I know the quality is right?
Every batch comes with a test certificate from the factory. What the label says is what is inside.
Ordering
How can I pay?
You check out safely online. All prices include VAT, no surprises afterwards.
Delivery
What does delivery cost?
Delivery costs €4.35. Order €65 or more and it is free.
Service
Can I still change or cancel my order?
Email us as soon as possible. If your order has not gone out yet, we sort it out.
Knowledge
Do you give advice?
No. On the site you find factual information, no advice. For personal advice, see your doctor or a dietitian.
Products
Where do your products come from?
From the same certified factories where the big brands have their products made. We just add a happy sticker.
Ordering
Can I use a discount code?
Yes. Enter it in your order summary at checkout.
Delivery
Do you deliver outside the Netherlands?
In the Netherlands and Belgium. Not beyond that yet.
Service
How do I change or cancel my subscription?
On the subscription page you log in with your email address. Change your products, amounts and rhythm, or cancel. Every month if you want.
Knowledge
What does "the same factories as the big brands" mean?
Big brands have their products made by specialised, certified factories. We buy from those same factories. Same quality, different price tag.
Products
What is the lowest price guarantee?
Spot the same product cheaper somewhere else? Email us where, and we adjust our price.
Ordering
Do I need an account?
No. You order with just your email address, no account or password.
Service
How fast do you reply to email?
We aim for within 1 working day.
Knowledge
Why is the packaging so simple?
A printed jar does not make the product better, just more expensive. We go for standard packaging and add a happy sticker.
Products
Why is the range so small?
On purpose. Only products you actually get something out of.
Ordering
Can I order as a business?
Yes. Tick the business option at checkout and enter your company name and VAT ID. The invoice lands in your inbox automatically.
Knowledge
Can I see the test certificate?
Yes. Email us which product it is about and we will send you the certificate for your batch.
Ordering
How does the subscription work?
You pick your products and your rhythm, we make sure it goes out on time. Adjust or cancel every month, with the same stack discount.
Knowledge
Do you advertise?
No. No ads, no influencers and no sponsor deals. Like it? Spread the word, you are our marketing.
Knowledge
What happens to my data?
Only what is needed for your order and your subscription. The privacy statement explains exactly how it works.
Anything else? Check the peptalk or email hallo@happydepeppy.nl.